Refund Policy

Eligibility for Refunds

Refunds may be issued at Marsa Angels' discretion in the following cases:

• Duplicate or erroneous charges
• Services not rendered as described
• Cancellation of a paid service before it has been fulfilled
• Technical errors resulting in incorrect payment amounts

Non-Refundable Items

Fees for services that have already been fully or partially performed, including evaluation, advisory, or facilitation work, are generally non-refundable once that work has commenced.

How to Request a Refund

Customers may request a refund by contacting Marsa Angels in writing within 14 days of the transaction date, stating the reason for the request.

Processing

Approved refund requests will be reviewed within 5 business days and, once approved, processed back to the original payment method within the timeframe supported by our payment provider.

Contact

For refund inquiries, customers may contact Marsa Angels through the official channels listed on our platform.

Email info@marsaangels.com or call +968 9019 9599. Include the transaction date, the amount, and the reason for the request.